FAQ

GENERAL ──

Have any items come into contact with allergens or irritants, such as animals or tobacco smoke?
Items are stored and packaged in an animal-free, smoke-free area.

What is CAD / What currency are items listed in?
Item pricing is listed in Canadian Dollars.




DIGITAL GOODS ──

What file format are digital items in?
Digital files are issued in PSD [Photoshop Document] format.

What is included with the purchase of a digital item?
Each item will issue a single PSD file. If an item includes additional files, it will specify in the product listing.

How large are the digital files?
Please refer to the individual product listing for full specifications.

How can I download my digital item?
Digital items are delivered through an automatic email which contains a link to download them through. Each link allows up to three downloads of the corresponding file.

What software are these files compatible with?
Any software that can open and edit PSD [Photoshop Document] files.

**NOTE: Some software, such as Procreate, can only handle a limited number or layers or file sizes, and thus these files may not be compatible with that software. Please check your chosen software's capabilities before purchasing.




SHIPPING [PHYSICAL GOODS] ──

When will my order be shipped?
In-stock items are shipped typically within 2 business days. Delays may occur due to weather or service availability.

What service is my order being shipped through?
Orders are shipped from Canada with Canada Post. In the event of service distruptions or other technical issues, packages may be shipped through Fedex or UPS instead. If you require express shipping or another courier, please contact me.

How long will it take for my item to arrive?
Estimates vary depending on your geographic location:

Canada:  < 4 business days
United States:  4 - 7 business days
International:  6 - 10 business days

* These estimates are pulled from Canada Post's website and are subject to change. Delays may occur due to weather, out of office periods, or service interruptions.

Will my package have tracking?
All orders include tracking by default. This tracking number is automatically emailed to you once your package has been shipped.


SHIPPING [DIGITAL GOODS] ──

How is my order delivered? When will it arrive?
Digital items are delivered through automatic email and should arrive within 15 minutes after payment has been processed. Please be sure to spell check your email to ensure it is being delivered to the correct address. If you suspect your files were delivered to an incorrect address, please contact me with your name and order number.



PREORDERS ──

When will my preorder be shipped?
Please refer to the individual product listing for the estimated ship date.

If I order in-stock items with a preorder item, when will those in-stock items ship?
In-stock items are typically shipped with the preorder item after it arrives in stock. Please contact me if you would like to seperate your preorder and in-stock items into seperate deliveries. Splitting a shipment may may incur an additional cost.




RETURNS [PHYSICAL GOODS] ──

My item arrived damaged / I need to return an item.
Please contact me to arrange either a refund or replacement. Please note: limited edition and last-stock items may be inelgible for replacement.

How long do I have to request a return / replacement?
Returns / replacements can be requested within 30 days after the order ship date.


RETURNS [DIGITAL GOODS] ──

Can I return a digital good?
Digital goods cannot be refunded or exchanged.